Shipping & Payment

1. Shipping costs

The minimum order amount is 25 EUR – below this amount, it is neither economically nor ecologically sensible to pack goods and ship a package.

Flat-rate shipping and handling within Germany:

  • 3.90 EUR per order (for orders up to 49 EUR)
  • Free shipping on orders of 49 EUR or more

Flat-rate packaging and shipping within the EU:

  • 8.90 EUR per order

Other countries – upon request

If delivery is to a non-EU country, the customer may be required to pay additional customs duties, taxes, or fees—not to the provider, but to the relevant customs or tax authorities in that country. The customer is advised to check with the customs or tax authorities for details before placing an order.

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General notes on shipping costs:

The current shipping rates for weight-based shipping costs are calculated during the ordering process and displayed before purchase. All prices include the applicable value-added tax.


2. Delivery & Delivery Times

We ship our packages daily starting at 2:00 PM. This means that orders received and paid for by 2:00 PM are usually shipped the same day.

Delivery time specifications generally apply to deliveries within Germany.

The estimated delivery time is displayed in the shopping cart before you complete your order.

Delivery typically takes 1–3 business days (Germany) or approximately 4–6 business days (EU).

If you order multiple items from us as part of a single order, and different delivery times apply to those items, we will ship the goods in a single shipment, unless we have agreed otherwise with you. In this case, the delivery time for the item in your order with the longest delivery time applies to the entire shipment.

Information on calculating the latest delivery date:
The delivery period begins, in the case of payment in advance, on the day after the payment order is issued to the transferring financial institution, or, in the case of other payment methods, on the day after the contract is concluded, and ends at the close of the last day of the period. If the last day of the delivery period falls on a Saturday, Sunday, or a public holiday officially recognized at the place of delivery, the next business day shall be considered the last day of the period.

Delivery addresses
You can also specify an alternative delivery address during the ordering process if the shipment is to be sent to an address other than the billing address.

Shipping service providers
We ship all packages via DHL. Unfortunately, it is not currently possible to select a different courier service. DHL will attempt delivery up to two times; if you are not available for both attempts, the package will be held at the nearest post office for 7 business days for pickup. After that, the package will be returned to us—in such cases, we reserve the right to charge you for any additional costs incurred for a subsequent delivery.

Order Tracking
Once the order has been shipped, a confirmation email will be sent. This email will include the DHL tracking number. Click here to go directly to the DHL shipment tracking page.


of Transport Damage or LossFor consumers: The risk of loss or damage during transport is borne by KoKue UG. In the event that ordered goods arrive damaged due to transport, the customer should promptly file a complaint with the delivery company and contact the sender, which is us, KoKue UG. Failing to file a complaint will have no consequences for the customer’s statutory rights and their enforcement, particularly warranty rights. Such a process helps us, KoKue UG, to assert claims against the carrier—namely DHL—or the transport insurance.

You can contact us by email at hi@prettynamnam.de.

Providing an order number and other order details can speed up this process.

3. Payment Methods

  • Prepayment
  • Credit Card
  • PayPal
  • Klarna
  • Immediately
  • Apple Pay
  • Google Pay
  • Amazon Payments
  • UnionPay