Shipping & Payment
1. shipping costs
Packaging and shipping flat rate within Germany:
- 4.99 EUR per order (for orders under 30 EUR)
- 3.99 EUR per order (order total of 30 to 39.99 EUR)
- 2.99 EUR per order (order total of 40 to 49.99 EUR)
- 1.99 EUR per order (order total of 50 to 59.99 EUR)
- Free shipping on orders of 60 EUR or more
Flat-rate packaging and shipping fee to the EU (Belgium, Denmark, France, Luxembourg, the Netherlands, Austria, Poland):
- 9.99 EUR per order (order total under 60 EUR)
- 6.99 EUR per order (order total of 60 EUR or more)
Other countries – upon request
If the delivery is made to a non-EU country, additional customs duties, taxes or fees may have to be paid by the customer, but not to the supplier, but to the customs or tax authorities responsible there. The customer is advised to ask the customs or tax authorities for details before placing the order.
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General Information regarding Shipping Costs:
The current shipping prices for shipping costs by weight are determined during the order process and shown before the purchase. All prices include the applicable value added tax.
2. delivery & delivery times
We ship our parcels daily from 14:00. This means that orders received and paid for before 2 p.m. are usually dispatched on the same day.
Delivery times are generally valid for deliveries within Germany.
The respective delivery time is shown in the shopping cart before the order is completed.
Delivery usually takes 1–3 business days (Germany) or approximately 4–6 business days (EU).
If you order several items from us as part of one order, for which different delivery times apply, we will send the goods in a joint shipment, unless we have agreed otherwise with you. In this case, the delivery time that applies to the item in your order with the longest delivery time applies to the shipment as a whole.
Information on the calculation of the latest delivery date:
The period for delivery begins on the day after the payment order is issued to the transferring bank in the case of payment in advance or on the day after conclusion of the contract in the case of other payment methods and ends with the expiry of the last day of the period. If the last day of the period falls on a Saturday, Sunday or a public holiday recognized by the state at the place of delivery, the next working day shall take the place of such a day.
Delivery addresses
An alternative delivery address can also be specified during the ordering process if you wish to ship to an address other than the billing address.
Shipping service provider
We ship all shipments with DHL. Unfortunately, it is currently not possible to choose another parcel service. DHL will make up to two delivery attempts, if you are not present at both attempts, the parcel will be available for collection at the nearest post office for 7 working days. After that, the parcel will be returned to us - in such cases, we reserve the right to charge you the additional costs incurred for a new delivery.
Shipment tracking
As soon as the order has been dispatched, you will receive an email confirmation. This e-mail contains the DHL tracking number. Click here to go directly to DHL shipment tracking.
Damage During Shipping or Loss
For consumers: Pretty NamNam GmbH assumes the risk of damage during shipping. In the event that ordered goods arrive damaged due to shipping, the customer should file a claim with the delivery company as soon as possible and contact the shipper—that is, us, Pretty NamNam GmbH. Failure to file a complaint has no consequences for the customer’s statutory claims and their enforcement, in particular warranty rights. However, such a process helps us, Pretty NamNam GmbH, to assert our claims against the carrier—that is, DHL—or the shipping insurance provider.
You can contact us by e-mail at hi@prettynamnam.de.
Entering an order number and other order details can speed up this process.
3. payment methods
- Prepayment
- Credit card
- PayPal
- Klarna
- Immediately
- Apple Pay
- Google Pay
- Amazon Payments
- UnionPay
