Packaging and shipping flat rate within Germany:

• €3.99 flat rate per order for orders under €30
  
• €2.99 flat rate per order for orders between€30 and €39.99
• A flat fee of €1.99 per order for orders totalingbetween€40 and €59.99
• Free shipping on orders of €60 or more

Packaging and shipping flat rate within the rest of the EU:

• €6.99 flat rate per order for orders under €30
  
• €5.99 flat rate per order for orders between€30 and €39.99
• A flat fee of €4.99 per order for orders totalingbetween€40 and €59.99

• A flat fee of €2.99 per order for ordersover€60

Packaging and shipping flat rate for Switzerland and Liechtenstein: 

• We do not currently offer shipping to Switzerland and Liechtenstein

If the delivery is made to a non-EU country, additional customs duties, taxes or fees may have to be paid by the customer, but not to the supplier, but to the customs or tax authorities responsible there. The customer is advised to ask the customs or tax authorities for details before placing the order.

Other countries - on request

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General information to shipping costs:

The current shipping prices for shipping costs by weight are determined during the order process and shown before the purchase. All prices include the applicable value added tax.

2. delivery & delivery times

We ship our parcels daily from 14:00. This means that orders received and paid for before 2 p.m. are usually dispatched on the same day. 

Delivery times are generally valid for deliveries within Germany. 

The respective delivery time is shown in the shopping cart before the order is completed.

The postal delivery time is usually 1-3 working days (DE) or approx. 4-6 working days (EU / CH).

If you order several items from us as part of one order, for which different delivery times apply, we will send the goods in a joint shipment, unless we have agreed otherwise with you. In this case, the delivery time that applies to the item in your order with the longest delivery time applies to the shipment as a whole.

Information on the calculation of the latest delivery date:
The period for delivery begins on the day after the payment order is issued to the transferring bank in the case of payment in advance or on the day after conclusion of the contract in the case of other payment methods and ends with the expiry of the last day of the period. If the last day of the period falls on a Saturday, Sunday or a public holiday recognized by the state at the place of delivery, the next working day shall take the place of such a day.

Delivery addresses
An alternative delivery address can also be specified during the ordering process if you wish to ship to an address other than the billing address.

Shipping Service Provider

We ship orders within Germany via DHL. We ship orders to other European countries via GLS. Unfortunately, it is not currently possible to choose a different shipping carrier.

DHL or GLS will make up to two delivery attempts. If you are not available during both attempts, the package will be held at a nearby branch or pickup station for 7 business days, as a rule. After that, the package will be returned to us—in such cases, we reserve the right to charge you retroactively for any additional costs incurred in connection with a redelivery.

Shipment Tracking

As soon as the order has been shipped, you will receive a confirmation email. This email will include the tracking number provided by the respective shipping carrier (DHL for shipments within Germany, GLS for shipments to other European countries) as well as a link to track your shipment.

Damage or loss during shipping

For consumers, the following applies: KoKue UG assumes the risk of transport. In the event that ordered goods arrive damaged due to transport, the customer should file a claim with the respective delivery company (DHL or GLS) as soon as possible and contact the shipper—that is, us, KoKue UG. Failure to file a complaint has no impact on the customer’s statutory rights and their enforcement, particularly warranty rights. However, such a process helps us, KoKue UG, to assert our claims against the respective carrier—that is, DHL or GLS—or the transport insurance provider.

You can contact us by e-mail at hi@prettynamnam.de. 

Entering an order number and other order details can speed up this process.

3. payment methods

• Prepayment
• Credit card
• PayPal
• Klarna
• Apple Pay
• Google Pay
• Amazon Payments
• UnionPay